{"id":158,"date":"2025-07-16T02:41:04","date_gmt":"2025-07-16T02:41:04","guid":{"rendered":"https:\/\/support.berjayahotel.com\/?epkb_post_type_1=how-to-request-it-support"},"modified":"2025-07-16T02:41:04","modified_gmt":"2025-07-16T02:41:04","slug":"how-to-request-it-support","status":"publish","type":"epkb_post_type_1","link":"https:\/\/support.berjayahotel.com\/?epkb_post_type_1=how-to-request-it-support","title":{"rendered":"How to Request IT Support"},"content":{"rendered":"\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb_ap_active_theme_twentytwentyfour \" data-mobile_breakpoint=\"768\">    \t\t\t\t<a href=\"#eckb-article-content\" class=\"eckb-skip-link eckb-screen-reader-text\">Skip to main content<\/a>   <div id=\"eckb-article-header\" >\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t<!-- Classic Search Layout -->\n\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div class=\"epkb-ml-search-title\">Help Center<\/div>   \t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--large\" method=\"get\" onsubmit=\"return false;\" data-collection-id=\"0\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation...\"\n\t\t\t\t\t        placeholder=\"Search the documentation...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  <\/div>\n\t\t\t<div id=\"eckb-article-body\">  <div id=\"eckb-article-left-sidebar\" >\n\t\t<section id=\"epkb-sidebar-container-v2\" class=\"epkb-sidebar--reset epkb-sidebar--medium-shadow epkb-sidebar--slim-scrollbar  eckb_ap_active_theme_twentytwentyfour\" aria-label=\"Side menu\">\n\n\t\t\t<ul class=\"epkb-sidebar__cat-container\">            \n\t\t\t\t\t<li id=\"epkb-top-cat-id-10\" class=\"epkb-sidebar__cat__top-cat epkb-sidebar__cat__current-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >IT Support<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_157\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/support.berjayahotel.com\/?epkb_post_type_1=getting-started-with-your-work-computer\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"157\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #dd9933;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >Getting Started with Your Work Computer<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_158\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/support.berjayahotel.com\/?epkb_post_type_1=how-to-request-it-support\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"158\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #dd9933;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >How to Request IT Support<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<ul class=\"epkb-sidebar__body__sub-cat eckb-sub-category-ordering\">\n\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t<div class=\"epkb-category-level-2-3\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb_sidebar_expand_category_icon\"  style=\"color: #868686;\"  ><\/span>\n\t\t\t\t\t\t\t\t<a class=\"epkb-category-level-2-3__cat-name\">\n\t\t\t\t\t\t\t\t\t<h3>Security Protocols<\/h3>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div> \n\t\t<ul class=\"epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_159\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/support.berjayahotel.com\/?epkb_post_type_1=security-protocols-for-safe-computing\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"159\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #dd9933;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >Security Protocols for Safe Computing<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t\t\t<\/li>    \n\t\t\t\t<\/ul>            \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t<\/ul>\n\n\t\t<\/section>        <\/div>\n\t\t        <article id=\"eckb-article-content\" tabindex=\"-1\" data-article-id=\"158\" >                        <div id=\"eckb-article-content-header-v2\" ><div id=\"eckb-article-content-header-row-1\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-back-navigation-container\"><div class=\"eckb-navigation-back  \"  style=\"margin-top: 4px; margin-right: 15px; margin-bottom: 4px; margin-left: 4px;\" ><div tabindex=\"0\" class=\"eckb-navigation-button\"  style=\"padding-top: 5px; padding-right: 10px; padding-bottom: 5px; padding-left: 10px; color: #dd9933; background-color: #ffffff; font-size:14px;border-radius: 3px; border-style: solid; border-width: 1px; border-color: #b5b5b5;\"  onclick=\"history.go(-1);\" >&lt; All Topics<\/div><\/div><\/div><div id=\"eckb-article-content-breadcrumb-container\">\n\t<div class=\"eckb-breadcrumb\"  style=\"padding-top: 0px; padding-right: 4px; padding-bottom: 0px; padding-left: 4px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size:14px;\" >    \t\t<nav class=\"eckb-breadcrumb-outline\" aria-label=\"Breadcrumb\">\n\t\t\t<ul class=\"eckb-breadcrumb-nav\">       <li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/support.berjayahotel.com\/\"><span  style=\"color: #dd9933;\"  >Main<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/support.berjayahotel.com\/?epkb_post_type_1_category=it-support\"><span  style=\"color: #dd9933;\"  >IT Support<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><span aria-current=\"page\" style=\"color: #dd9933;\"  >How to Request IT Support<\/span>\t<\/span><\/li>\t\t\t<\/ul>\n\t\t<\/nav>\n\n\t<\/div>          <\/div><\/div><div class=\"eckb-article-content-header-row-right-group\"><div id=\"eckb-article-content-toolbar-container\">\n\t\t<div class=\"eckb-article-content-toolbar-button-container\">\n\t\t\t<span class=\"eckb-print-button-container\" tabindex=\"0\" role=\"button\" aria-label=\"Print\">\t\t\t<span class=\"eckb-toolbar-button-text\">Print<\/span><span class=\"eckb-toolbar-button-icon epkbfa epkbfa-print\"><\/span>\t\t\t<\/span>\n\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-header-row-2\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-content-title-container\"><h1 class=\"eckb-article-title\">How to Request IT Support<\/h1><\/div><\/div><\/div><div id=\"eckb-article-content-header-row-3\"><div class=\"eckb-article-content-header-row-left-group\">\n\t\t<div class=\"eckb-article-content-created-date-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-calendar\"><\/span><span class=\"eckb-meta-data-feature-text\">Posted<\/span><span class=\"eckb-meta-data-feature-value\">July 16, 2025<\/span>\t\t<\/div> \n\t\t<div class=\"eckb-article-content-last-updated-date-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-pencil-square-o\"><\/span><span class=\"eckb-meta-data-feature-text\">Updated<\/span><span class=\"eckb-meta-data-feature-value\">July 16, 2025<\/span>\t\t<\/div> \n\t\t<div class=\"eckb-article-content-author-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-user\"><\/span><span class=\"eckb-meta-data-feature-text\">By<\/span><span class=\"eckb-meta-data-feature-value\">Support<\/span>\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-body\" ><h2 style='padding-top: 20px;'>Welcome to Echo Knowledge Base!<\/h2>\n<p>We&#039;re thrilled that you&#039;ve chosen our plugin to enhance your Knowledge Base. We&#039;re here to assist you in making your Knowledge Base exceptional. If you need any help or have questions, just let us know!<\/p>\n<h3 style='padding-top: 20px;'>Create Articles Just Like You Create Posts<\/h3>\n<p>Add instructional videos or product demos. Example of embedded video:<\/p>\n<p><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/gOLT-IDT3UY?si=amjYFxs-Cf_CHqFM\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Enhance your articles with visuals. Example of an image:<\/p>\n<p><img src='https:\/\/support.berjayahotel.com\/wp-content\/plugins\/echo-knowledge-base\/img\/guy-on-laptop.jpg' alt='Sample Image' width='500'><\/p>\n<p>Effortlessly embed PDFs and other media using your page builder or blocks.<\/p>\n<h3 style='padding-top: 20px;'>Main Features<\/h3>\n<p>Our plugin includes the following features to make your Knowledge Base stand out:<\/p>\n<ul>\n<li>Fast search bar with listed results<\/li>\n<li>Five levels of hierarchical documentation<\/li>\n<li>Article view counter with Popular and Recent Articles<\/li>\n<li>Frequently Asked Questions (FAQ) Module and shortcode.<\/li>\n<li>Customizable Category Archive Page<\/li>\n<li>AI Content Writing<\/li>\n<li>Organize articles and categories alphabetically, chronologically, or in any custom order with drag and drop.<\/li>\n<li>Optimized for the best SEO results to boost online visibility<\/li>\n<li>Analytics to track your Knowledge Base usage<\/li>\n<li>Supports RTL languages, WCAG accessibility standards, and works with WPML and Polylang<\/li>\n<\/ul>\n<h3 style='padding-top: 20px;'>PRO Features<\/h3>\n<p>Expand your Knowledge Base using our cost-effective add-ons:<\/p>\n<ul>\n<li>Control access and permissions based on groups, WordPress users and roles, and custom roles.<\/li>\n<li>Manage public and private articles and control who can read, write, and edit articles.<\/li>\n<li>Create unlimited Knowledge Bases with separate articles, categories, tags, and more.<\/li>\n<li>Choose from Sidebar and Grid layouts.<\/li>\n<li>Import and export articles and categories using CSV and XML<\/li>\n<li>Add article voting, a feedback form, and learn from analytics.<\/li>\n<li>More widgets and shortcodes for categories, popular articles, and the search bar.<\/li>\n<li>Replace articles with links to PDFs, external docs, video links, and more.<\/li>\n<li>Utilize Advanced search analytics to identify popular and empty searches.<\/li>\n<\/ul>\n<h3 style='padding-top: 20px;'>Need Help or Looking for a Feature?<\/h3>\n<p>Please don&#039;t hesitate to contact us <a href=\"https:\/\/www.echoknowledgebase.com\/pre-sale-question\/\" target=\"_blank\">here<\/a>.<\/p>\n<p>We&#039;re always eager to help and are open to suggestions for new features.<\/p>\n<\/div><div id=\"eckb-article-content-footer\" ><\/div>\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\" >\n\t\t\t<div class=\"eckb-article-toc  eckb-article-toc--bmode-between eckb-article-toc-reset \"\t\t\t\t\n\t\t\t\tdata-offset=\"130\"\n\t\t\t\tdata-min=\"2\"\n\t\t\t\tdata-max=\"6\"\n\t\t\t\tdata-speed=\"300\"\n\t\t\t\tdata-exclude_class=\"\"\n\t\t\t\t><div class=\"eckb-article-toc__title\">Table of Contents<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\" ><\/div>\n\t\t<\/div><!-- \/#eckb-article-page-container-v2 -->\n\n\t\t<style id=\"eckb-article-styles\" type=\"text\/css\">@media 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